China Mobile Hong Kong Company Limited
Clarification Notice

It has come to the attention of our Company that there are recent incidents of perpetrators contacting customers in the name of China Mobile Hong Kong.  Those perpetrators claimed themselves as the staff of China Mobile Hong Kong, purportedly called to introduce new services or follow up contract renewal matters.  They behaved rudely and provided false information to our customers. In fact, their ultimate objectives were promoting and misleading them to switch using mobile services provided by other operators.    

Our Company would like to clarify that upon investigation, those fraudulent calls were not in any way related to our Company nor made by anyone under our authorization. We hereby urge the members of the public to be vigilant against such deceiving acts.

The incidents have been given the utmost attention by our Company as they are not only causing damage to the interest of our customers, but at the same time affecting the goodwill and reputation of our Company.  We are considering report the case to the Hong Kong Police and reserve the rights in the pursuit of further legal action.

Customers are advised to be cautious with the caller’s identity should they receive any suspicious call.  For any enquiry, please feel free to contact our Customer Care Hotline on 2945 8888.

15th July 2011