Customer Service
How to Change Service Plan & VAS
Customers need to pass identity verification at the following channels in order to process any service changes
| Service Nature |
Application Channels | Handling Charge |
Effective Date |
Notes | ||
| Outlets | Customer Centre | 24-Hour Customer Care Hotline 2945 8888 |
||||
| Change Service Plan | Y | Y | Y | Free | next monthly invoice issue date | Need to apply at least 1 working day before the monthly invoice issue date |
| Apply for Value-Added Service (General) | Y | Y | Y | Free | within 24 hours | Customer may apply designated VAS via i-Menu, USSD code or SMS, please refer to the related page of VAS for details. |
| Register IDD 001 Service | Y | Y | Y | Free | within 24 hours | $1,000 deposit can be waived if customer settles bill payment by credit card autopay |
| Apply for "Per Line Blocking" | Y | Y | Y | Free | 4 working days | Even with "Per Line Blocking" function, the telephone number will still be displayed at the recipient's side when you send SMS. |
| Bar receiving promotional information | Y | Y | Y | Free | 7 working days | |
Remarks:
Y refer to applicable application channel for the service.
N refer to inapplicable channel for the service.