Service
Nature |
Application Channels |
Handling
Charge |
Effective
Date |
Notes |
| Outlets |
Customer Care Centre |
24-Hour
Customer
Care Hotline
2945 8888 |
| Change Service Plan |
Y |
Y |
Y |
Free |
next monthly invoice issue date |
Need to apply at least 2 working days before the monthly invoice issue date |
| Apply for Value-Added Service (General) |
Y |
Y |
Y |
Free |
within 24 hours |
Cancellation of any value added service will be effective at the next monthly invoice issue date |
| Register IDD 001 Service |
Y |
Y |
Y |
Free |
within 24 hours |
$1,000 deposit can be waived if customer settles bill payment by credit card autopay |
| Apply for "Per Line Blocking" |
Y |
Y |
Y |
Free |
4 working days |
Even with "Per Line Blocking" function, the telephone number will still be displayed at the recipient's side when you send SMS. |
| Bar receiving promotional information |
Y |
Y |
Y |
Free |
7 working days |
|
