Methods & Contents Summary
Methods & Contents Summary
Methods & Contents Summary
Enquiry content of different enquiry methods may be different, please refer to Enquiry Content Summary Table for details.
Enquiry Methods & Charges
| Enquiry Channels | Using Methods | Charges |
| via Telephone | Call 2945 8888, Press 2 for English, Enter CMHK mobile phone number, Then press 1, 1 |
via handset - deduct local airtime1
via fixed-line - free |
| Call 888 via handset, Press 2 for English, Enter CMHK mobile phone number, Then press 1, 1 |
Deduct local airtime1 | |
| Call #122 via handset | Deduct local airtime1 | |
| via SMS | Press *122# via handset | $0.2 per enquiry |
| Press *127# via handset (Check the payment due date and bill amount of latest bill) |
Free | |
| via COLOR mobile portal | After successfully connected to COLOR, choose "Customer Service" > "Bill Enquiry" | GPRS or WAP Data Transmission Charge is required |
| via website | Visit CMHK website: www.hk.chinamobile.com for bill enquiry | Free |
| via Fax | Fax us your account enquiry to 24214149 and our Customer Care Executive will contact you as soon as possible | Free |
- If your service plan consists of Inter- / Intra-network airtime, Intra-network airtime will be deducted; if your plan consists of Basic / Mobile airtime, then Basic airtime will be deducted.
Enquiry Summary Table
| Bill Enquiry | 2945 8888 IVRS |
#122 Bill Voice Service |
*122# Bill SMS Service |
*127# Free Bill Check SMS Service | COLOR mobile portal | CMHK website | |
| Billed | Airtime usage | Y | Y | Y | N | Y | Y |
| GPRS usage | Y | Y | Y | N | Y | Y | |
| IDD001 / Entertainment / Info call charges | Y | Y | N | N | Y | Y | |
| IDD1597 usage | Y | Y | N | N | Y | Y | |
| Video usage & local MMS sending | Y | Y | N | N | Y | Y | |
| Unbilled | Airtime usage | Y | Y | Y | N | Y | N |
| GPRS usage | Y | Y | Y | N | Y | N | |
| IDD001 / Entertainment / Info call charges | Y | Y | Y | N | Y | N | |
| IDD1597 usage | Y | Y | Y | N | Y | N | |
| Video usage & local MMS sending | Y | Y | Y | N | Y | N | |
| Outstanding balance | Y | Y | Y | Y* | Y | Y | |
| Outstanding balance due date | Y | Y | Y | Y* | Y | Y | |
| Cut off date | Y | Y | N | N | Y | Y | |
| Bill issue date | Y | Y | N | N | Y | Y | |
| PPS and Jetco payment number | Y | Y | N | N | Y | Y | |
| PPS merchant code | Y | Y | N | N | Y | Y | |
Remarks:
Y refer to applicable application channel for the service.
Y* refer to applicable application channel for the service of latest bill.
N refer to inapplicable channel for the service.